Scope And Contact
This notice describes the Vertical Growth website at verticalgrowth.com, its business inquiry flow, and its SecureFormPro chat. Vertical Growth is also referred to as VG. For privacy questions, use the inquiry form at verticalgrowth.com/contact/ or write to 540 Main Street, Suite 12b, Hyannis, MA 02601.
The site is for business discussions with owners and organizational leaders. Please do not submit medical records, Social Security numbers, beneficiary identifiers, confidential case documents, passwords, or other unnecessary sensitive information.
Business Inquiries
The inquiry form collects your name, company or firm, email, industry, primary growth challenge, and an optional website. It also records your inquiry permission, the notice version, submission time, and page context. Approved campaign identifiers and the referring website’s origin may accompany the inquiry. Personal form contents are not included in public URLs or website analytics events.
We use this information to respond to your business inquiry, understand its context, and manage follow-up. An inquiry does not enroll you in marketing email or SMS. The initial consent relates to responding to the inquiry; a future optional subscription would require its own choice.
Chat And Automated Assistance
Chat uses SecureFormPro. Before messaging, the chat asks for your name and email, permits an optional phone number, and presents separate unchecked contact and AI notices. Optional guided questions can collect company, industry, and business context within the conversation. There is no promise that a person is continuously available.
Automated assistance uses an AI provider through OpenRouter. The service can send the current filtered question and relevant approved VG information to the provider. It does not intentionally send contact fields, private staff notes, guided answers, or the full conversation history for this purpose. Filtering cannot guarantee that every sensitive detail is removed. Share business context only. Automated answers may be incomplete or inaccurate; professional decisions remain with the relevant qualified person.
Hosting, Delivery And Service Providers
Netlify serves the website and its server-side inquiry bridge. SecureFormPro stores business inquiry records, consent, and chat information on access-controlled service infrastructure. Authorized personnel use these services to manage the request. Service providers process technical connection information needed to operate and protect their services.
Inquiries are saved in the SecureFormPro inbox for review by authorized VG personnel. The confirmation shown on this website means the inquiry was saved; it does not confirm that an email was sent or that someone has replied. Automated email notifications are off in this release.
The optional booking link opens Google Calendar in a new tab. Review the information requested on that booking page and Google’s privacy terms before making a booking. The calendar is not embedded or loaded automatically on this website.
Essential Storage And Security
The website’s application features cache selected public interface files and an offline page. They do not cache form submissions, chat transcripts, authenticated responses, or API responses. Unsent form entries stay in the current page so a recoverable error does not erase the work; closing or reloading the page can discard them.
Chat may keep an opaque seven-day conversation capability in session storage to resume the chat in the current tab. The capability is not a name or transcript, but anyone with access to that browser session may be able to resume the conversation. Closing the tab or clearing site storage can remove it. Abuse controls use keyed hashes of IP and email for quotas rather than storing those values in the quota counters.
When you dismiss the chat invitation or open chat, this site remembers that choice in the current tab so the invitation does not keep appearing. This preference contains no contact details or conversation content.
Analytics, Advertising And Browser Signals
Optional website analytics, advertising pixels, session recording, and retargeting are off in this release. We do not use a consent banner to imply that an unconfigured service is active. Inquiry and chat records include operational events needed to confirm and manage those interactions. Clicks and chat openings are not treated as confirmed leads.
The site does not activate optional tracking when a Global Privacy Control or Do Not Track signal is present. Privacy Choices explains the current setup. Any future nonessential tracking requires an updated notice and applicable controls before activation.
Retention And Access
Business lead records, consent, audit history, and notification records are retained under operator-managed retention. Archiving or moving a record to Trash does not delete it. Chat conversations, messages, private notes, and processing jobs have a scheduled 90-day expiry; their separately captured lead record remains subject to operator retention. Rate-limit counters have scheduled seven-day cleanup.
Encrypted service backups and off-machine copies have a scheduled 14-day expiry. A deletion may therefore remain in a recovery copy until that copy expires, and outages or processing backlogs can delay scheduled removal. Access is limited to authorized personnel and providers supporting the service; no system can promise absolute security.
Privacy Requests And Updates
Use the inquiry form at verticalgrowth.com/contact/ or the postal address above to ask about access, correction, deletion, or the handling of an inquiry. Include a receipt reference if you have one and avoid sending sensitive documents. Appropriate identity verification and applicable legal requirements may affect how a request is handled.
The site does not intentionally seek information from children. Requirements and individual rights depend on the applicable jurisdiction and actual processing. We will update this policy when the website’s data practices materially change. Effective date: October 21, 2026.